We're here to help
Whatever's on your mind, we're happy to hear from you. Here are all the ways to reach the Emma Plum® team.
How to reach us
- Email us
- support@emmaplum.com. It's the quickest way to get hold of a real person here.
- Call us
- +1 (833) 402 8337. Keep your order number nearby and we can sort out most things while you're on the line.
- Support hours
- Monday to Friday, 9:00am to 5:00pm Eastern (closed weekends and holidays)
- How fast we reply
- You'll hear back from us within one business day, and often a lot sooner.
- Best for
- Questions about an order, delivery updates, help with a product, returns, membership changes, or really anything else you'd like to ask.
Your VIP membership
Want to check your plan, see when it renews next, or cancel? You can do all of that yourself. It's the fastest way, and you won't need to call anyone.
- Prefer we handle it? Send an email to support@emmaplum.com with “Cancel membership” in the subject line, give us a ring on +1 (833) 402 8337, or just fill in the form below.
- What we'll need from you Just your order number and the email address the membership is under. That's enough for us to track it down.
- Timing Make sure you cancel before your renewal date so the next charge doesn't go through. Your benefits keep working right up until the current period is over.
Once it's cancelled, we'll email you a confirmation. If that email hasn't shown up within a day, drop us a line and we'll look into it.
Before you send us a message
- Want a faster answer? Pop your order number and the email you used at checkout into your message, so we can find you straight away.
- Item arrived damaged or wrong? Attach a clear photo and we'll arrange a fix in our very first reply.